Access Bank has reiterated its pledge of improved financial services to its customers.
A statement quoted the bank’s Group Deputy Managing Director, Mr. Herbert Wigwe to have said this during an interactive session with the bank’s customers in Enugu.
It revealed that at the meeting, Wigwe said the bank’s 5-year corporate strategy for 2013 – 2017 was designed to revolutionise service standards in the country and strengthen the financial institution’s relationship with customers by exceeding their expectations.
According to him, “As a Bank, we are aware of the need to raise the ante in financial service offerings and create wonderful experience for our customers by not just meeting their expectations but by exceeding them. This awareness has made us come up with a pledge to offer them quality service, speedily and in secure manner.”
He asked the customers to hold the bank accountable for its promise of speed, service and security to them, saying the institution was leaving no stone unturned in attaining the height that will create the most enjoyable experience for customers.
Wigwe, who is the bank’s CEO-Designate disclosed the bank was ready to provide financial solution to the needs of customers and support entrepreneurs in growing their businesses.
He added that customers of Access Bank would have easy access to personal loans, asset financing and car leasing opportunities while entrepreneurs/SMEs would be opportune to draw significant partnership benefit from the bank.
Wigwe hinted that the bank had identified some segments of the economy for development and assured operators in identified segments of the bank’s support.
H added: “SMEs and entrepreneurs operating in these 13 segments are invited to take advantage of the bank’s commitment to economic development through our empowerment and business development programmes.”
Wigwe also assured customers in the agriculture and manufacturing sectors that the bank would provide the required financial and advisory support that will boost their operations.