In conformity to the requirements outlined in Quality Management System Standard (QMSS), Mandilas Enterprises Limited has received the NIS ISO 9001:2008 certification from the Standards Organisation of Nigeria (SON).
The Director-General of SON, Mr. Joseph Odumodu, who made the presentation in Lagos recently, noted that Mandilas bagged the certification because of its continued pursuit of excellence in providing quality services to Nigerians.
Odumodu who was represented by the Head of Metrology unit, SON, Mr. Obiora Manafa, explained that by the achievement, Mandilas has joined the privileged class of Quality Management System certified organisations in Nigeria.
According to him, it is commendable and worthy of emulation by all service providers be it private or public.
He also noted that at a time when the global financial crisis has greatly constrained expendable incomes, the need to re-engineer processes for higher efficiency cannot be over-emphasised.
He maintained that organisation with long-term view towards delivering quality and continuous improvement of its strategic goal may be the only strategy for survival and competition.
He stressed that companies that would deliver optimal value to customers and investors would be those that establish and implement a robust quality management framework, like Mandilas, for effective performance, increased internal efficiency and improvement of customer experience.
“The NIS ISO 9001:2008 Quality Management System approach provides a globally recognised and acceptable solution to the challenges associated with the managing quality and to delivering excellent customer experience,” he said.
Odumodu further said that SON has shifted emphasis from conformity to rules and regulations to the establishment of a system that delivers actual performance outputs and which provides for continuous improvement.
Presenting the certificate to the Group General Manager, Mandilas, Mr. David Edwards, Odumodu warned that in the event where the quality rate was not conformed to, within a specified time frame, the system will revoke and retain the certificate.
He added that the certificate could be withdrawn, if the structures in place for certification break down and necessary corrective actions are not taken on observed non-conformances.
Responding on behalf of Mandilas, the General Manager, AirCon Service Division, Mr. Pal Singh, commended the Mandilas ISO Team for a job well done.
Reiterating that the morale behind the certification is customer satisfaction, which was embarked on to improve services, Singh said he was confident that more improvement would come from Mandilas operation.
According to him, Mandilas which has received the ISO certificatiuon and we are not going to let our customers down.
“As a sole distributor of Carrier and Toshiba product in Nigeria, it’s important that any Carrier and Toshiba product coming into Nigeria is coming through Mandilas, installed, commissioned and serviced by Mandilas,” Singh asserted.
Mandilas Enterprise Limited is an air-condition servicing company whose core services include selection, supply and installation of air-conditioning systems by way of providing annual maintenance, contracts and supply of genuine spare parts with a staff strength of about 200 qualified engineers to serve the Nigerian market.