NIGERIA: ‘We Need Collaborative Efforts to Address Poor Telecoms Service’

The need for government, telecoms regulator, and the telecoms operators to sit together to find lasting solution to poor service quality across networks, will bring the desired relief to all parties and the subscribers.
This was the advice of the Corporate Services Executive of MTN, Mr, Wale Goodluck, while sharing his views with THISDAY on the continuous poor service quality as currently being witnessed by subscribers.
According to him, “No operator is happy when the network is down, because it amounts to revenue loss to the operators themselves.
Goodluck who was reacting to the recent N647.5 million fine that was imposed on MTN, Airtel and Globacom by the Nigerian Communications Commission (NCC), for poor service quality, said the issue of fine would not solve the problem that is on ground.
He strongly advised government, NCC, and other relevant bodies to have close talks with operators, with a view to finding the reasons for the challenges.
“It is only when this is achieved that the right solution will be applied to address the issue,” he said.
Goodluck who frowned to the ban on sales of SIM cards, said the ban will deprive Nigerians from communicating, especially those that were yet to be registered on any network.
He called on NCC to also look at the gains of telecoms, since its inception in 2001, and ensure that stiff regulation does not ground the activities of telecommunications operations that have empowered Nigerians in several ways, and have raised huge revenue for government.
Although most Nigerians sympathise with the operators for their present predicament, the NCC is insisting that the operators are largely responsible for the situation that has built up over the years.
Executive Vice Chairman of NCC, Dr. Eugene Juwah said the commission has reduced its Key Performance Indicator (KPI) parameter and had given the operators enough time to address the issue, yet they still fall short of expectations.
The Minister of Communications Technology, Mrs. Omobola Johnson, who supported of the recent sanction, called on the operators to address the situation.

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